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How it works

You get notified when your statement is available

Connect your utility bill to your secure Arcadia Power account and choose your preferred payment method. Arcadia Power will then receive your utility bill right when it comes out, and send you a statement 72 hours in advance to processing your payment.


Your bill payment is processed on time, automatically

We automatically process your payment and send it to your utility without you lifting a finger. Need to delay a payment? No problem, just contact us.


You’re all set

Your utility bill is paid on time, you earn your rewards points and mileage, and we will even look for ways you can save on your monthly bill.


Have questions? Visit our FAQ.

Mon Power - West Virginia


Few states can boast the natural beauty and quiet charm that West Virginia is known for, which is why 1.8 million call the state home. Or, as John Denver once sang, “West Virginia is almost Heaven”. Amid West Virginia’s gorgeous, rolling scenery lies endless opportunity for fun, whether you’re planning on visiting the state’s 37 state parks like Blackwater Falls State Park, discover the laid back and modern appeal of state capital Charleston, or have an unforgettable adventure on one of the 121 lakes that dot nearly every corner in the state. Of course, West Virginia offers its unique charm for those who enjoy the unforgettable and the unorthodox, like exploring some of the eccentricities that the state has to offer, like the Archive of the Afterlife in Moundsville, the kitschy wonder that is the Mystery Hole (Ansted, West Virginia), and the Lake Shawnee Amusement Park—an abandoned amusement park that offers eerie tours amid its haunted and otherworldly atmosphere.

Serving 385,000 customers in 34 West Virginia counties is Mon Power. As a subsidiary of FirstEnergy Corp, Mon Power has realized the importance of using cleaner energy sources with various efforts and initiatives, including upgrading to a transmission substation near Thomas, West Virginia to help connect a new wind farm to the regional electric grid. This also includes national efforts, such as using more sustainable sources of energy and ensuring that the company maintains its responsibility to the environment.

Energy mix in WV

Energy source % Mix
Natural Gas

According to the United States Energy Information Administration, West Virginia has ranked high in its energy production among U.S. states, accounting for 4.5% of the nation’s total. This is due to the state’s coal production—the 2nd largest in the nation behind Wyoming—which accounts for 11% of U.S. coal production (as of 2017). Furthermore, West Virginia 7th-largest natural gas-producing state in the U.S., producing an output of 1.6 trillion cubic feet of natural gas.

Forget fees, earn points and save

Arcadia Power fee per transaction


Example annual breakdown on a $100 power bill
Transaction fees
Cash back on a 2% rewards card
Total annual value
Mon Power fee per transaction


Example annual breakdown on a $100 power bill
Transaction fees
Cash back on a 2% rewards card
Total annual value

How does Arcadia Power help me pay my Mon Power bill more efficiently?

When you enroll in Bill Pay, Arcadia Power will receive your Mon Power bill and we will send you one statement. This makes how you pay Mon Power bills easier.

However, if you aren’t enrolled in Arcadia Power’s Bill Pay program, you will continue to receive your Mon Power utility bills Additionally, if you receive separate utility bills for gas, water, or sewage, those bills from your Mon Power (and other utilities) will continue to come in the mail.

If you’re curious, here’s how the process works:


Your Mon Power bill is sent directly to Arcadia Power.


We email you a statement that includes your utility bill charge, your clean energy and overall energy usage, and savings credits or charges from any Arcadia Power programs you are enrolled in.


Three days after we send your statement, we charge the payment method you provided to make sure your electric bill is paid on time, every time. And since you’re set up for autopay, you won’t need to do a thing.


We take security and privacy seriously, and offer bank-level security with PCI-DSS compliance for your payments which is the most stringent level of certification available in the payment industry.

Certifications & affiliations

We are a Green America certified Gold member, accredited by the BBB, and a member of the two leading renewable energy associations AWEA and SEIA.

Plus, enjoy these extra free perks

Automatic savings

Save every month on your bills with our Smart Rate, Community Solar and Home Efficiency programs.

Renewable energy

We reduce your impact by purchasing renewable energy credits on your behalf from wind and solar farms at no extra cost.

Energy dashboard

Track your bills, impact and savings with your personalized energy dashboard.

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