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How it works

You get notified when your statement is available

Connect your utility bill to your secure Arcadia Power account and choose your preferred payment method. Arcadia Power will then receive your utility bill right when it comes out, and send you a statement 72 hours in advance to processing your payment.

1

Your bill payment is processed on time, automatically

We automatically process your payment and send it to your utility without you lifting a finger. Need to delay a payment? No problem, just contact us.

2

You’re all set

Your utility bill is paid on time, you earn your rewards points and mileage, and we will even look for ways you can save on your monthly bill.

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Have questions? Visit our FAQ.

Duke Energy - Greenville and Northwestern South Carolina

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Over 68,000 people call Greenville, South Carolina home, and for good reason: it’s livability. Greenville and the surrounding area of Northwestern South Carolina (known as “The Upstate”) balance old traditions, authentic Southern charm, and new economic trends that makes this city a place welcoming to all ages.

There’s a robust economy: Greenville’s unemployment rate is lower than the rest of the United States. Major employers like Michelin, Fluor Corporation, and GE Power employ thousands of individuals in the Greenville area, alongside a burgeoning tech industry that supports start-ups and local entrepreneurship. In fact, Greenville has been on the radar of lots of national publications that seeks to showcase the city’s impressive growth, including CNN Money’s “Top 10 Fastest Growing Cities in the U.S.”, Forbes’ “13th Best City for Young Professionals”, and Condé Nast Traveler’s “Best Small Cities in the U.S.” (2017). And if you’re not convinced, the U.S. Census Bureau reports Greenville as the fourth fastest-growing city in the United States between 2015 and 2016.

There’s also a strong quality of life that permeates Greenville, with lots of activities and green space, making it a place that people want to call home for many years.

Energy mix in SC

Energy source % Mix
Oil
Natural Gas
Coal
Nuclear
Hydroelectric
Renewables

Duke Energy serves Greenville and Northwestern South Carolina’s energy needs. With over 145,000 natural gas customers and 756,000 electric customers, Duke Energy has taken significant steps towards improving its impact on the environment and making South Carolina more sustainable. This includes extensive wind and solar projects, as well as environmental compliance plans for the future. Joining Arcadia Power’s growing member network ensures that your Duke Energy bill pay goes towards incorporating cleaner energy from renewable sources. This is a positive change for a brighter and cleaner Earth, thanks to Duke Energy, South Carolina customers, and the Arcadia Power network.

Forget fees, earn points and save

Arcadia Power fee per transaction

$0.00

Example annual breakdown on a $100 power bill
$0
Transaction fees
$24
Cash back on a 2% rewards card
$24
Total annual value
Duke Energy fee per transaction

$1.50

Example annual breakdown on a $100 power bill
-$18
Transaction fees
$24
Cash back on a 2% rewards card
$ 6
Total annual value

How does Arcadia Power help me pay my Duke Energy bill more efficiently?

When you enroll in Bill Pay, Arcadia Power will receive your Duke Energy bill and we will send you one statement. This makes how you pay Duke Energy bills easier.

However, if you aren’t enrolled in Arcadia Power’s Bill Pay program, you will continue to receive your Duke Energy utility bills Additionally, if you receive separate utility bills for gas, water, or sewage, those bills from your Duke Energy (and other utilities) will continue to come in the mail.

If you’re curious, here’s how the process works:

1

Your Duke Energy bill is sent directly to Arcadia Power.

2

We email you a statement that includes your utility bill charge, your clean energy and overall energy usage, and savings credits or charges from any Arcadia Power programs you are enrolled in.

3

Three days after we send your statement, we charge the payment method you provided to make sure your electric bill is paid on time, every time. And since you’re set up for autopay, you won’t need to do a thing.

Security

We take security and privacy seriously, and offer bank-level security with PCI-DSS compliance for your payments which is the most stringent level of certification available in the payment industry.

Certifications & affiliations

We are a Green America certified Gold member, accredited by the BBB, and a member of the two leading renewable energy associations AWEA and SEIA.

Plus, enjoy these extra free perks

Automatic savings

Save every month on your bills with our Price Alerts, Community Solar and Home Efficiency programs.

Renewable energy

We reduce your impact by purchasing renewable energy credits on your behalf from wind and solar farms at no extra cost.

Energy dashboard

Track your bills, impact and savings with your personalized energy dashboard.

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