Connect your utility bill to your secure Arcadia Power account and choose your preferred payment method. Arcadia Power will then receive your utility bill right when it comes out, and send you a statement 72 hours in advance to processing your payment.
We automatically process your payment and send it to your utility without you lifting a finger. Need to delay a payment? No problem, just contact us.
Your utility bill is paid on time, you earn your rewards points and mileage, and we will even look for ways you can save on your monthly bill.
Have questions? Visit our FAQ.
There are few places in the United States like the northeastern region of Ohio. With nearby access to Lake Erie, the region features some of the best opportunities for culture and outdoors activities. Northeastern Ohio has a wide range of activities for all ages and a culture unique to the state.
The Illuminating Company serves northeastern Ohio’s energy needs, a subsidiary company of energy giant FirstEnergy Corp. The Illuminating Company provides energy for 700,000 customers in the area. For their large and vital customer base, The Illuminating Company has made significant steps in the direction of sustainable energy, including cleaner energy initiatives and waste management programs. Joining the Arcadia Power network gives you and the growing network of environmentally-conscientious people the ability to influence the energy mix towards renewable and cleaner energy solutions. Essentially, signing up for Arcadia Power ensures that your Illuminating Company bill pays for a better energy mix in northeastern Ohio. Every time you pay your Illuminating Company bill through Arcadia Power, you create a brighter and more sustainable future for generations to come. Best of all, there are no added fees or hidden charges.
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When you enroll in Bill Pay, Arcadia Power will receive your The Illuminating Company bill and we will send you one statement. This makes how you pay The Illuminating Company bills easier.
However, if you aren’t enrolled in Arcadia Power’s Bill Pay program, you will continue to receive your The Illuminating Company utility bills Additionally, if you receive separate utility bills for gas, water, or sewage, those bills from your The Illuminating Company (and other utilities) will continue to come in the mail.
If you’re curious, here’s how the process works:
Your The Illuminating Company bill is sent directly to Arcadia Power.
We email you a statement that includes your utility bill charge, your clean energy and overall energy usage, and savings credits or charges from any Arcadia Power programs you are enrolled in.
Three days after we send your statement, we charge the payment method you provided to make sure your electric bill is paid on time, every time. And since you’re set up for autopay, you won’t need to do a thing.
We take security and privacy seriously, and offer bank-level security with PCI-DSS compliance for your payments which is the most stringent level of certification available in the payment industry.
We are a Green America certified Gold member, accredited by the BBB, and a member of the two leading renewable energy associations AWEA and SEIA.
Save every month on your bills with our Smart Rate, Community Solar and Home Efficiency programs.
We reduce your impact by purchasing renewable energy credits on your behalf from wind and solar farms at no extra cost.
Track your bills, impact and savings with your personalized energy dashboard.