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How it works

You get notified when your statement is available

Connect your utility bill to your secure Arcadia Power account and choose your preferred payment method. Arcadia Power will then receive your utility bill right when it comes out, and send you a statement 72 hours in advance to processing your payment.


Your bill payment is processed on time, automatically

We automatically process your payment and send it to your utility without you lifting a finger. Need to delay a payment? No problem, just contact us.


You’re all set

Your utility bill is paid on time, you earn your rewards points and mileage, and we will even look for ways you can save on your monthly bill.


Have questions? Visit our FAQ.

AEP, Serving Ohio Customers


Are you looking for an authentic American experience? If so, you’re probably among the 11.6 million residents who live in Ohio or one of the 219 million people that visited the wonderful state. And it’s no wonder, especially when you consider how close it is to the vibrant Great Lakes region. With many of its great cities ranking on high on the livability index, including Cincinnati, Cleveland, and Columbus, the Buckeye State has year-round activities and amenities for just about anything you want to do.

Here’s some of what Ohio has to offer:

Energy mix in OH

Energy source % Mix
Natural Gas

AEP (American Electric Power) serves Ohio’s energy needs, with over 146,000 customers throughout the state. AEP has made significant steps towards providing its customers with more sustainable energy options, such as its recent investments in renewable energy sources and reduced carbon emissions. Joining the Arcadia Power community of AEP customers shows the utility that its customers are dedicated to a cleaner and brighter future. Additionally, it’s free to use Arcadia Power network to automatically pay for clean energy through AEP. In essence, Arcadia Power members allow their AEP bill pay to lay the groundwork for a cleaner and brighter world for future generations.

Forget fees, earn points and save

Arcadia Power fee per transaction


Example annual breakdown on a $100 power bill
Transaction fees
Cash back on a 2% rewards card
Average savings from our automatic savings programs
Total annual value
AEP Ohio fee per transaction


Example annual breakdown on a $100 power bill
Transaction fees
Cash back on a 2% rewards card
$ 2
Total annual value

How does Arcadia Power help me pay my AEP Ohio bill more efficiently?

When you enroll in Bill Pay, Arcadia Power will receive your AEP Ohio bill and we will send you one statement. This makes how you pay AEP Ohio bills easier.

However, if you aren’t enrolled in Arcadia Power’s Bill Pay program, you will continue to receive your AEP Ohio utility bills Additionally, if you receive separate utility bills for gas, water, or sewage, those bills from your AEP Ohio (and other utilities) will continue to come in the mail.

If you’re curious, here’s how the process works:


Your AEP Ohio bill is sent directly to Arcadia Power.


We email you a statement that includes your utility bill charge, your clean energy and overall energy usage, and savings credits or charges from any Arcadia Power programs you are enrolled in.


Three days after we send your statement, we charge the payment method you provided to make sure your electric bill is paid on time, every time. And since you’re set up for autopay, you won’t need to do a thing.


We take security and privacy seriously, and offer bank-level security with PCI-DSS compliance for your payments which is the most stringent level of certification available in the payment industry.

Certifications & affiliations

We are a Green America certified Gold member, accredited by the BBB, and a member of the two leading renewable energy associations AWEA and SEIA.

Plus, enjoy these extra free perks

Automatic savings

Save every month on your bills with our Smart Rate, Community Solar and Home Efficiency programs.

Renewable energy

We reduce your impact by purchasing renewable energy credits on your behalf from wind and solar farms at no extra cost.

Energy dashboard

Track your bills, impact and savings with your personalized energy dashboard.

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