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How it works

You get notified when your statement is available

Connect your utility bill to your secure Arcadia Power account and choose your preferred payment method. Arcadia Power will then receive your utility bill right when it comes out, and send you a statement 72 hours in advance to processing your payment.

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Your bill payment is processed on time, automatically

We automatically process your payment and send it to your utility without you lifting a finger. Need to delay a payment? No problem, just contact us.

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You’re all set

Your utility bill is paid on time, you earn your rewards points and mileage, and we will even look for ways you can save on your monthly bill.

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Have questions? Visit our FAQ.

RG&E serving beautiful Rochester, New York

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Rochester, New York lies 225 miles from the NY state capital of Albany, 333 miles from New York City, in the “Finger Lakes Region,” also known as western New York. The Finger Lakes moniker came about from the abundance of rivers, lakes, ponds, waterfalls and the famous Erie Canal that cuts through a 9,000 square mile area of 14 New York rural counties like tiny fingers. The City of Rochester, located at the western point of New York State in Monroe County, starts the Finger Lake region that continues east to the town of Syracuse.

U.S. News and World Report magazine ranked Rochester 51st out of 125 best metropolitan areas to live in terms of value and quality of life. with scores of 7.3 and 7.2 respectively and an overall rating of 6.6 out of 10. In 2010, Forbes magazine similarly acknowledged its value when it ranked Rochester #3 for raising a family, due to its low cost of living and high quality school system.

Rochester is the ninth largest city in New York State covering 35.8 square miles. Rochester has a population of 210,000 residents, positioning it as the third most populous city next to New York City and Buffalo. There are about 6,100 residents per square mile at a median age of 34 years, earning a per capita annual income of $21,000 in 2016 with most households earning a median annual salary of $31,000. Eastman Kodak Company, Xerox Corporation, and Bausch and Lomb have made Rochester their home to bring about Rochester’s ‘fame’ as industry leader for the optics, photonics, and imaging industries.

There is a healthy economic climate in Rochester, where software and tech start-ups are fed talent from the Rochester Institute of Technology and University of Rochester.

Energy mix in NY

Energy source % Mix
Oil
Natural Gas
Coal
Nuclear
Hydroelectric
Renewables

RG&E, short for Rochester Gas & Electric, is a subsidiary of AVANGRID, Inc. centered in Rochester, NY. RG&E provides for the electric needs of 371,000 people and the natural gas needs of 307,000 in nine counties of western NY State.

RG&E is working in support of clean and renewable wind energy by offering customers Residential Wind Energy Program and businesses a Commercial Wind Energy Program. Joining the Arcadia Power community ensures that RG&E continues to answer the clean-energy demands.

Forget fees, earn points and save

Arcadia Power fee per transaction

$0.00

Example annual breakdown on a $100 power bill
$0
Transaction fees
$24
Cash back on a 2% rewards card
$168
Average savings from our automatic savings programs
$192
Total annual value

How does Arcadia Power help me pay my RG&E bill more efficiently?

When you enroll in Bill Pay, Arcadia Power will receive your RG&E bill and we will send you one statement. This makes how you pay RG&E bills easier.

However, if you aren’t enrolled in Arcadia Power’s Bill Pay program, you will continue to receive your RG&E utility bills Additionally, if you receive separate utility bills for gas, water, or sewage, those bills from your RG&E (and other utilities) will continue to come in the mail.

If you’re curious, here’s how the process works:

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Your RG&E bill is sent directly to Arcadia Power.

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We email you a statement that includes your utility bill charge, your clean energy and overall energy usage, and savings credits or charges from any Arcadia Power programs you are enrolled in.

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Three days after we send your statement, we charge the payment method you provided to make sure your electric bill is paid on time, every time. And since you’re set up for autopay, you won’t need to do a thing.

Security

We take security and privacy seriously, and offer bank-level security with PCI-DSS compliance for your payments which is the most stringent level of certification available in the payment industry.

Certifications & affiliations

We are a Green America certified Gold member, accredited by the BBB, and a member of the two leading renewable energy associations AWEA and SEIA.

Plus, enjoy these extra free perks

Automatic savings

Save every month on your bills with our Smart Rate, Community Solar and Home Efficiency programs.

Renewable energy

We reduce your impact by purchasing renewable energy credits on your behalf from wind and solar farms at no extra cost.

Energy dashboard

Track your bills, impact and savings with your personalized energy dashboard.

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