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How it works

You get notified when your statement is available

Connect your utility bill to your secure Arcadia Power account and choose your preferred payment method. Arcadia Power will then receive your utility bill right when it comes out, and send you a statement 72 hours in advance to processing your payment.


Your bill payment is processed on time, automatically

We automatically process your payment and send it to your utility without you lifting a finger. Need to delay a payment? No problem, just contact us.


You’re all set

Your utility bill is paid on time, you earn your rewards points and mileage, and we will even look for ways you can save on your monthly bill.


Have questions? Visit our FAQ.

NYSEG customers enjoy life in upstate New York


One of the advantages of living in Upstate New York is the vast amounts of natural beauty to behold every season. From the scenic leaves changing color in the fall, excellent skiing season in the winter, and the endless outdoors activities in the spring and summer, some additional highlights of Upstate New York include:

  • Letchworth State Park (Castile, NY): Known as the “Grand Canyon of the East,” there are 3 incredible waterfalls to behold in Letchworth State Park (and you’ll definitely see some gasp-worthy rainbows glimmer before you).
  • Yaddo Gardens (Saratoga Springs, NY): Sitting on a 400-acre estate that dates back to the early 1900s, Yaddo Gardens is an artists’ community with gardens dotted with carefully crafted sculptures and intoxicating rose bushes.
  • McGregor Vineyard (Dundee, NY): When you thinks of wine, your first thought isn’t always New York (or their second or third, for that matter). However, you’d be surprised by the quiet quality of wines that comes out of McGregor Vineyard.
  • Whittaker Falls (Martinsburg, NY): One of Upstate New York’s best kept secrets is nestled in a seldom-visited town called Martinsburg. At the end of Whittaker Park, you’ll find a waterfall inside a waterfall… that’s inside another waterfall.
  • Rainbow Falls Bridge (Watkins Glen, NY): 19 waterfalls are featured in this bridge that’s tucked away in Watkins Glen State Park. The 200-foot cliffs are sure to make your pulse quicken, but be forewarned: show up early before all of the tourists have arrived for the best experience possible.

Energy mix in NY

Energy source % Mix
Natural Gas

With all of this natural beauty to behold, you should know how you can preserve the environment. NYSEG, short for New York State Electric & Gas (a subsidiary of AVANGRID), serves 263,000 natural gas customers and 881,000 electricity customers across the Upstate New York area (more than 40% of upstate NY). With this wide customer network, NYSEG has taken a number of steps towards providing a cleaner and more sustainable future for its customers, including alternative fuel sources, wind energy, and its Energy Smart community. Teaming up with Arcadia Power ensures that NYSEG customers, especially those who pay their NYSEG bill online, make the company aware of the clean energy demands of its customer base.

Now that you’re familiar with how NYSEG customers can help steer New York’s energy consumption towards more sustainable and ecological sources with Arcadia Power, let’s take a look at the energy mix of New York State.

Forget fees, earn points and save

Arcadia Power fee per transaction


Example annual breakdown on a $100 power bill
Transaction fees
Cash back on a 2% rewards card
Average savings from our automatic savings programs
Total annual value
NYSEG fee per transaction


Example annual breakdown on a $100 power bill
Transaction fees
Cash back on a 2% rewards card
$ 24
Total annual value

How does Arcadia Power help me pay my NYSEG bill more efficiently?

When you enroll in Bill Pay, Arcadia Power will receive your NYSEG bill and we will send you one statement. This makes how you pay NYSEG bills easier.

However, if you aren’t enrolled in Arcadia Power’s Bill Pay program, you will continue to receive your NYSEG utility bills Additionally, if you receive separate utility bills for gas, water, or sewage, those bills from your NYSEG (and other utilities) will continue to come in the mail.

If you’re curious, here’s how the process works:


Your NYSEG bill is sent directly to Arcadia Power.


We email you a statement that includes your utility bill charge, your clean energy and overall energy usage, and savings credits or charges from any Arcadia Power programs you are enrolled in.


Three days after we send your statement, we charge the payment method you provided to make sure your electric bill is paid on time, every time. And since you’re set up for autopay, you won’t need to do a thing.


We take security and privacy seriously, and offer bank-level security with PCI-DSS compliance for your payments which is the most stringent level of certification available in the payment industry.

Certifications & affiliations

We are a Green America certified Gold member, accredited by the BBB, and a member of the two leading renewable energy associations AWEA and SEIA.

Plus, enjoy these extra free perks

Automatic savings

Save every month on your bills with our Smart Rate, Community Solar and Home Efficiency programs.

Renewable energy

We reduce your impact by purchasing renewable energy credits on your behalf from wind and solar farms at no extra cost.

Energy dashboard

Track your bills, impact and savings with your personalized energy dashboard.

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