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How it works

You get notified when your statement is available

Connect your utility bill to your secure Arcadia Power account and choose your preferred payment method. Arcadia Power will then receive your utility bill right when it comes out, and send you a statement 72 hours in advance to processing your payment.

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Your bill payment is processed on time, automatically

We automatically process your payment and send it to your utility without you lifting a finger. Need to delay a payment? No problem, just contact us.

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You’re all set

Your utility bill is paid on time, you earn your rewards points and mileage, and we will even look for ways you can save on your monthly bill.

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Have questions? Visit our FAQ.

Duke Energy Progress, currently serving the Charlotte, North Carolina area

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Charlotte is the most populated metropolitan area in North Carolina, with 859,000 residents calling The Queen City home—and for good reason! From the endlessly lush natural landscapes and Charlotte’s emphasis on banking and endless nightlife, people are flocking from other parts to take in Charlotte’s incredible opportunities and quality of life. Whether you want to catch a game from Charlotte’s many sports teams (Carolina Panthers, Charlotte Hornets), going on the thrilling rides at the 400-acre theme park Carowinds, or relaxing in the city’s many parks (like Freedom Park, Romare Bearden Park, and Marshall Park, just to name a few), Charlotte offers never-ending backdrop for living life to its fullest.

Serving Charlotte, NC’s energy needs is Duke Energy Progress, one of the largest energy providers in the United States (serving 7.2 million customers and 24 million people in North Carolina and South Carolina).

Recently, Duke Progress has taken a number of positive steps to ensure that clean energy will keep Charlotte and the surrounding area as pristine as possible, including new plans for a solar farm that will near completion in 2033, adding as much as 2,660 megawatts of energy to the grid. However, with the help of the Arcadia Power community, these numbers can increase as the public demand for clean energy increases.

Energy mix in NC

Energy source % Mix
Oil
Natural Gas
Coal
Nuclear
Hydroelectric
Renewables

Duke Energy Progress owns nearly 49,500 megawatts of generating capacity, which is linked to customers via its 277,100 miles of distribution lines throughout its power network.
By signing up for Arcadia Power, you can pay your Duke Energy Progress bill on time, every time, and use clean energy in the process.

Forget fees, earn points and save

Arcadia Power fee per transaction

$0.00

Example annual breakdown on a $100 power bill
$0
Transaction fees
$24
Cash back on a 2% rewards card
$24
Total annual value
Duke Progress fee per transaction

$1.50

Example annual breakdown on a $100 power bill
-$18
Transaction fees
$24
Cash back on a 2% rewards card
$ 6
Total annual value

How does Arcadia Power help me pay my Duke Progress bill more efficiently?

When you enroll in Bill Pay, Arcadia Power will receive your Duke Progress bill and we will send you one statement. This makes how you pay Duke Progress bills easier.

However, if you aren’t enrolled in Arcadia Power’s Bill Pay program, you will continue to receive your Duke Progress utility bills Additionally, if you receive separate utility bills for gas, water, or sewage, those bills from your Duke Progress (and other utilities) will continue to come in the mail.

If you’re curious, here’s how the process works:

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Your Duke Progress bill is sent directly to Arcadia Power.

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We email you a statement that includes your utility bill charge, your clean energy and overall energy usage, and savings credits or charges from any Arcadia Power programs you are enrolled in.

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Three days after we send your statement, we charge the payment method you provided to make sure your electric bill is paid on time, every time. And since you’re set up for autopay, you won’t need to do a thing.

Security

We take security and privacy seriously, and offer bank-level security with PCI-DSS compliance for your payments which is the most stringent level of certification available in the payment industry.

Certifications & affiliations

We are a Green America certified Gold member, accredited by the BBB, and a member of the two leading renewable energy associations AWEA and SEIA.

Plus, enjoy these extra free perks

Automatic savings

Save every month on your bills with our Smart Rate, Community Solar and Home Efficiency programs.

Renewable energy

We reduce your impact by purchasing renewable energy credits on your behalf from wind and solar farms at no extra cost.

Energy dashboard

Track your bills, impact and savings with your personalized energy dashboard.

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