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How it works

You get notified when your statement is available

Connect your utility bill to your secure Arcadia Power account and choose your preferred payment method. Arcadia Power will then receive your utility bill right when it comes out, and send you a statement 72 hours in advance to processing your payment.


Your bill payment is processed on time, automatically

We automatically process your payment and send it to your utility without you lifting a finger. Need to delay a payment? No problem, just contact us.


You’re all set

Your utility bill is paid on time, you earn your rewards points and mileage, and we will even look for ways you can save on your monthly bill.


Have questions? Visit our FAQ.

Duke Energy, Serving Central and Western North Carolina


Over 10 million individuals call the state of North Carolina home—and for good reason. North Carolina features a diverse landscape, with iconic Appalachian Mountains, rolling hills, and a lush landscape that extends all the way to the Atlantic Ocean’s renowned beaches. All of this natural beauty is encompassed in the state’s impressive parks system that provides a multitude of outdoor opportunities. Whether you choose a midnight kayak ride along the Haw River, hiking the lush trails of the AT, or boating in the Outer Banks, North Carolina ensures plenty of fun for all ages and activities.

Serving the energy needs of central and western North Carolina is Duke Energy North Carolina. Based in Charlotte, NC, the company has recognized the inextricable link between providing energy and preserving the environment. Therefore, Duke Energy North Carolina has undertaken various clean and sustainable energy initiatives in order to diversify its energy mix, which are regularly published in the company’s sustainability reports. This includes such efforts as incorporating wind power and solar power, as Duke Energy plans to distribute $62 million in solar rebates to customers over the next 5 years and plans to seeking an impressive 680 megawatts (MW) of new renewable energy capacity across the company’s service network.

To accelerate the efforts of power companies, join the Arcadia Power network. When you pay your Duke Energy North Carolina bill online with Arcadia Power, you display your support for clean energy for a sustainable future that ensures a natural world for generations to come.

Energy mix in NC

Energy source % Mix
Natural Gas

According to data compiled from the United States Energy Information Administration, North Carolina  has a diverse energy-mix. In 2017, the state ranked 2nd in the US (after California) in the amount of installed solar power, with a generating capacity of over 4,400 megawatts (MW). North Carolina is home to the southeast US’s largest wind farm, and has a generating capacity of 208 megawatts  from over 100 turbines. For biodiesel, North Carolina’s 3 biodiesel plants provide a production capacity of 16 million gallons per year. And North Carolina’s nuclear power plants produced nearly 7% of the nation’s total nuclear output, which ranked the state 3rd in the country and contributed the largest share of North Carolina’s 2017 electricity generation at over 30%.

Forget fees, earn points and save

Arcadia Power fee per transaction


Example annual breakdown on a $100 power bill
Transaction fees
Cash back on a 2% rewards card
Total annual value
Duke Energy fee per transaction


Example annual breakdown on a $100 power bill
Transaction fees
Cash back on a 2% rewards card
$ 6
Total annual value

How does Arcadia Power help me pay my Duke Energy bill more efficiently?

When you enroll in Bill Pay, Arcadia Power will receive your Duke Energy bill and we will send you one statement. This makes how you pay Duke Energy bills easier.

However, if you aren’t enrolled in Arcadia Power’s Bill Pay program, you will continue to receive your Duke Energy utility bills Additionally, if you receive separate utility bills for gas, water, or sewage, those bills from your Duke Energy (and other utilities) will continue to come in the mail.

If you’re curious, here’s how the process works:


Your Duke Energy bill is sent directly to Arcadia Power.


We email you a statement that includes your utility bill charge, your clean energy and overall energy usage, and savings credits or charges from any Arcadia Power programs you are enrolled in.


Three days after we send your statement, we charge the payment method you provided to make sure your electric bill is paid on time, every time. And since you’re set up for autopay, you won’t need to do a thing.


We take security and privacy seriously, and offer bank-level security with PCI-DSS compliance for your payments which is the most stringent level of certification available in the payment industry.

Certifications & affiliations

We are a Green America certified Gold member, accredited by the BBB, and a member of the two leading renewable energy associations AWEA and SEIA.

Plus, enjoy these extra free perks

Automatic savings

Save every month on your bills with our Smart Rate, Community Solar and Home Efficiency programs.

Renewable energy

We reduce your impact by purchasing renewable energy credits on your behalf from wind and solar farms at no extra cost.

Energy dashboard

Track your bills, impact and savings with your personalized energy dashboard.

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