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How it works

You get notified when your statement is available

Connect your utility bill to your secure Arcadia Power account and choose your preferred payment method. Arcadia Power will then receive your utility bill right when it comes out, and send you a statement 72 hours in advance to processing your payment.


Your bill payment is processed on time, automatically

We automatically process your payment and send it to your utility without you lifting a finger. Need to delay a payment? No problem, just contact us.


You’re all set

Your utility bill is paid on time, you earn your rewards points and mileage, and we will even look for ways you can save on your monthly bill.


Have questions? Visit our FAQ.

LG&E, serving Louisville, Kentucky


As the largest city in Kentucky, Louisville’s 616,000 residents call it home for its diverse culture and numerous outdoor opportunities for fun. Hikers and joggers can enjoy the natural beauty of Kentucky’s abundant park life, explore the 100 underground acres of the Louisville Mega Cavern, or take in the many cultural opportunities available at Louisville museums like the Kentucky Museum of Art and Craft (KMAC). Of course, horse racing fans know Louisville for the prestigious Kentucky Derby, which draws over 150,000 visitors to the city to enjoy the sport at Churchill Downs. All of this and much more has consistently placed Louisville as a sought-after place for young and old, with a quality of life that frequently appears on many prominent best-of lists.

Serving the energy needs of over 350,000 electric and over 300,000 natural gas customers is Louisville Gas & Electric (LG&E). As a subsidiary of PPL Corporation, LG&E covers an extensive 700 square miles across the state of Kentucky. Because of the inextricable relationship between energy and the environment, LG&E has made significant advances throughout the state to explore renewable energy solutions, regularly releasing sustainability reports to inform its customers and shareholders of the company’s efforts towards cleaner energy. Furthermore, LG&E has taken a number of steps to create initiatives for renewable energy sources, including its Solar Share program for consumers and businesses.

Energy mix in KY

Energy source % Mix
Natural Gas

When you pay your LG&E bill online with Arcadia Power, you represent consumers that want clean energy for a brighter, more sustainable future to ensure a beautiful natural world for generations to come. To accelerate the efforts of power companies, joining the Arcadia Power network enables you to help influence LG&E to include more renewable and sustainable energy sources in their energy mix every time you pay your LG&E KU bill.

According to data compiled from the United States Energy Information Administration, the following is a list of energy-related facts about Kentucky:

  • Kentucky is the 5th-largest producer of coal in the United States, as well as being ranked 5th in the country in estimated recoverable coal reserves.
  • As of 2017, Kentucky currently has 2 oil refineries with a combined processing capacity of nearly 278,500 barrels per day.
  • In 2017, nearly 80% of Kentucky’s net electricity generation was coal-fired, the 4th-largest share of any state in the U.S.
  • Hydropower supplied 90% of Kentucky’s renewable electricity generation.
  • More than 20%  of all operating U.S. coal mines are located in Kentucky (which places the state just behind Pennsylvania for more coal mines in the nation).

Forget fees, earn points and save

Arcadia Power fee per transaction


Example annual breakdown on a $100 power bill
Transaction fees
Cash back on a 2% rewards card
Total annual value
LG&E fee per transaction


Example annual breakdown on a $100 power bill
Transaction fees
Cash back on a 2% rewards card
Total annual value

How does Arcadia Power help me pay my LG&E bill more efficiently?

When you enroll in Bill Pay, Arcadia Power will receive your LG&E bill and we will send you one statement. This makes how you pay LG&E bills easier.

However, if you aren’t enrolled in Arcadia Power’s Bill Pay program, you will continue to receive your LG&E utility bills Additionally, if you receive separate utility bills for gas, water, or sewage, those bills from your LG&E (and other utilities) will continue to come in the mail.

If you’re curious, here’s how the process works:


Your LG&E bill is sent directly to Arcadia Power.


We email you a statement that includes your utility bill charge, your clean energy and overall energy usage, and savings credits or charges from any Arcadia Power programs you are enrolled in.


Three days after we send your statement, we charge the payment method you provided to make sure your electric bill is paid on time, every time. And since you’re set up for autopay, you won’t need to do a thing.


We take security and privacy seriously, and offer bank-level security with PCI-DSS compliance for your payments which is the most stringent level of certification available in the payment industry.

Certifications & affiliations

We are a Green America certified Gold member, accredited by the BBB, and a member of the two leading renewable energy associations AWEA and SEIA.

Plus, enjoy these extra free perks

Automatic savings

Save every month on your bills with our Smart Rate, Community Solar and Home Efficiency programs.

Renewable energy

We reduce your impact by purchasing renewable energy credits on your behalf from wind and solar farms at no extra cost.

Energy dashboard

Track your bills, impact and savings with your personalized energy dashboard.

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