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How it works

You get notified when your statement is available

Connect your utility bill to your secure Arcadia Power account and choose your preferred payment method. Arcadia Power will then receive your utility bill right when it comes out, and send you a statement 72 hours in advance to processing your payment.


Your bill payment is processed on time, automatically

We automatically process your payment and send it to your utility without you lifting a finger. Need to delay a payment? No problem, just contact us.


You’re all set

Your utility bill is paid on time, you earn your rewards points and mileage, and we will even look for ways you can save on your monthly bill.


Have questions? Visit our FAQ.

Kentucky Power


Kentucky is one of the most unique states in the United States, thanks to its abundance of natural beauty, lush scenic views, and rolling topography. With over 49 state parks and 17 resort parks—more than any other state in the U.S.—Kentucky’s boasts a quality of life that makes it a nature lover’s dream. That’s one of the primary reasons why over 4.4 million people call this state their home.

The eastern region of Kentucky is famed for its storybook Appalachian Mountains and seemingly-enchanted forests amid such cultural hubs as the cities of Lexington and Frankfort (the state capital). There, one can find an abundance of rural wonder and urban charm that’s unique to Kentucky.

Energy mix in KY

Energy source % Mix
Natural Gas

Serving the energy needs of over 167,000 customers in 20 eastern Kentucky is Kentucky Power. Kentucky Power, which is headquartered in Ashland, KY., provides electrical and natural gas service to its customers in residential, commercial, and industrial uses. Because of its wide network and responsibility to foster a clean environment, the company regularly releases its progress on providing renewable and sustainable energy to its customer base.  With Kentucky transitioning away from its formerly heavy reliance on coal, Kentucky Power has taken action to diversify its energy mix, seeking its first solar generation in order to achieve this goal.

According to data compiled from the United States Energy Information Administration, Kentucky is:

  • the fifth-largest coal producer in the U.S, with more than 1/5 of all operational coals mines in the nation are located in the state.
  • ranked fifth in the nation in estimated recoverable coal reserves.
  • has two oil refineries with a combined processing capacity of about 278,500 barrels per day (as of 2017).
  • generates 79% of Kentucky’s net electricity through coal (as of 2017).
  • generates 37% of all new hydroelectricity capacity brought into service in the country was located in Kentucky (as of 2017)

Forget fees, earn points and save

Arcadia Power fee per transaction


Example annual breakdown on a $100 power bill
Transaction fees
Cash back on a 2% rewards card
Total annual value
Kentucky Power fee per transaction


Example annual breakdown on a $100 power bill
Transaction fees
Cash back on a 2% rewards card
$ 2
Total annual value

How does Arcadia Power help me pay my Kentucky Power bill more efficiently?

When you enroll in Bill Pay, Arcadia Power will receive your Kentucky Power bill and we will send you one statement. This makes how you pay Kentucky Power bills easier.

However, if you aren’t enrolled in Arcadia Power’s Bill Pay program, you will continue to receive your Kentucky Power utility bills Additionally, if you receive separate utility bills for gas, water, or sewage, those bills from your Kentucky Power (and other utilities) will continue to come in the mail.

If you’re curious, here’s how the process works:


Your Kentucky Power bill is sent directly to Arcadia Power.


We email you a statement that includes your utility bill charge, your clean energy and overall energy usage, and savings credits or charges from any Arcadia Power programs you are enrolled in.


Three days after we send your statement, we charge the payment method you provided to make sure your electric bill is paid on time, every time. And since you’re set up for autopay, you won’t need to do a thing.


We take security and privacy seriously, and offer bank-level security with PCI-DSS compliance for your payments which is the most stringent level of certification available in the payment industry.

Certifications & affiliations

We are a Green America certified Gold member, accredited by the BBB, and a member of the two leading renewable energy associations AWEA and SEIA.

Plus, enjoy these extra free perks

Automatic savings

Save every month on your bills with our Smart Rate, Community Solar and Home Efficiency programs.

Renewable energy

We reduce your impact by purchasing renewable energy credits on your behalf from wind and solar farms at no extra cost.

Energy dashboard

Track your bills, impact and savings with your personalized energy dashboard.

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