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How it works

You get notified when your statement is available

Connect your utility bill to your secure Arcadia Power account and choose your preferred payment method. Arcadia Power will then receive your utility bill right when it comes out, and send you a statement 72 hours in advance to processing your payment.

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Your bill payment is processed on time, automatically

We automatically process your payment and send it to your utility without you lifting a finger. Need to delay a payment? No problem, just contact us.

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You’re all set

Your utility bill is paid on time, you earn your rewards points and mileage, and we will even look for ways you can save on your monthly bill.

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Have questions? Visit our FAQ.

Duke Energy – Northern Part of Kentucky

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Close proximity to the Cincinnati metropolitan area is the city of Covington, KY. Over 40,640 residents call Covington home, enjoying the proximity to the Ohio while also having access to many opportunities and a quality of life that Kentucky is known for. Consistently ranked as one of the most livable areas in the United States, Covington is unique in its many outdoors-oriented activities, low cost of living, and cultural aspects. Things to do in Covington include visiting the Newport Aquarium, the National Underground Railroad Freedom Center, enjoying Devou Park, and witnessing the ornate architecture of St. Mary’s Cathedral—not to mention the one-of-a-kind Cincinnati-style chili at popular Skyline restaurants.

Serving the energy needs of consumers in the northern part of Kentucky is Duke Energy Kentucky/Ohio. As part of Duke Energy, a energy conglomerate that is a Fortune 125 company, Duke Energy Kentucky and Duke Energy Ohio’s service area covers nearly 3,000 square miles and supplies electrical service to over 800,000 residential, industrial and commercial customers, as well as providing over 525,000 customer with natural gas service. Because of the company’s wide reach in the area, Duke Energy has taken significant steps towards preserving the pristine quality of life in the area, including its commitment of stewardship for the environment.

Energy mix in KY

Energy source % Mix
Oil
Natural Gas
Coal
Nuclear
Hydroelectric
Renewables

When you sign up for Arcadia Power, you can support clean energy with every Duke Energy Kentucky bill you pay. We open you up to opportunities to participate in renewable energy projects, as well as a cost savings, all at no cost to you.

Forget fees, earn points and save

Arcadia Power fee per transaction

$0.00

Example annual breakdown on a $100 power bill
$0
Transaction fees
$24
Cash back on a 2% rewards card
$24
Total annual value
Duke Energy fee per transaction

$1.50

Example annual breakdown on a $100 power bill
-$18
Transaction fees
$24
Cash back on a 2% rewards card
$ 6
Total annual value

How does Arcadia Power help me pay my Duke Energy bill more efficiently?

When you enroll in Bill Pay, Arcadia Power will receive your Duke Energy bill and we will send you one statement. This makes how you pay Duke Energy bills easier.

However, if you aren’t enrolled in Arcadia Power’s Bill Pay program, you will continue to receive your Duke Energy utility bills Additionally, if you receive separate utility bills for gas, water, or sewage, those bills from your Duke Energy (and other utilities) will continue to come in the mail.

If you’re curious, here’s how the process works:

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Your Duke Energy bill is sent directly to Arcadia Power.

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We email you a statement that includes your utility bill charge, your clean energy and overall energy usage, and savings credits or charges from any Arcadia Power programs you are enrolled in.

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Three days after we send your statement, we charge the payment method you provided to make sure your electric bill is paid on time, every time. And since you’re set up for autopay, you won’t need to do a thing.

Security

We take security and privacy seriously, and offer bank-level security with PCI-DSS compliance for your payments which is the most stringent level of certification available in the payment industry.

Certifications & affiliations

We are a Green America certified Gold member, accredited by the BBB, and a member of the two leading renewable energy associations AWEA and SEIA.

Plus, enjoy these extra free perks

Automatic savings

Save every month on your bills with our Smart Rate, Community Solar and Home Efficiency programs.

Renewable energy

We reduce your impact by purchasing renewable energy credits on your behalf from wind and solar farms at no extra cost.

Energy dashboard

Track your bills, impact and savings with your personalized energy dashboard.

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