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How it works

You get notified when your statement is available

Connect your utility bill to your secure Arcadia Power account and choose your preferred payment method. Arcadia Power will then receive your utility bill right when it comes out, and send you a statement 72 hours in advance to processing your payment.

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Your bill payment is processed on time, automatically

We automatically process your payment and send it to your utility without you lifting a finger. Need to delay a payment? No problem, just contact us.

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You’re all set

Your utility bill is paid on time, you earn your rewards points and mileage, and we will even look for ways you can save on your monthly bill.

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Have questions? Visit our FAQ.

Duke Energy Indiana

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Nearly 6.85 million people call Indiana home, and with good reason. The state is renowned for its spacious outdoors areas, including 25 state parks and 3 national parks (Indiana Dunes, George Rogers Clark Memorial, and Lincoln Boyhood Memorial), which offers endless opportunities for fun in all four seasons. As a Midwestern state in the Great Lakes region, Indiana has been experiencing robust growth due to the state’s livability and economic growth—exceeding nearly all national averages. Whether you’re looking for a great place to start a family or to enjoy all that the state has to offer, Indiana is a great choice for the future.  

Energy mix in IN

Energy source % Mix
Oil
Natural Gas
Coal
Nuclear
Hydroelectric
Renewables

Serving the energy needs of over 800,000 customers in Indiana is Duke Energy Indiana. Duke Energy Indiana, part of energy giant Duke Energy, offers extensive service across 23,000 square miles of the state, with a particular emphasis on incorporating clean and renewable energy into their energy mix. This includes hydroelectric power from a variety of Duke Energy’s sources, including the Markland Hydro Station (producing 65 megawatts of power). Also, Duke Energy Indiana has offered its customers solar-generated energy as part of the company’s environmental stewardship, regularly releasing sustainability reports that show the company’s dedication to its role as a responsible steward of the environment.

By joining Arcadia Power, you can support clean energy with every Duke Energy Indiana bill. Membership is free, and we’ll introduce you to renewable energy options and savings opportunities.

Forget fees, earn points and save

Arcadia Power fee per transaction

$0.00

Example annual breakdown on a $100 power bill
$0
Transaction fees
$24
Cash back on a 2% rewards card
$24
Total annual value
Duke Energy fee per transaction

$1.50

Example annual breakdown on a $100 power bill
-$18
Transaction fees
$24
Cash back on a 2% rewards card
$ 6
Total annual value

How does Arcadia Power help me pay my Duke Energy bill more efficiently?

When you enroll in Bill Pay, Arcadia Power will receive your Duke Energy bill and we will send you one statement. This makes how you pay Duke Energy bills easier.

However, if you aren’t enrolled in Arcadia Power’s Bill Pay program, you will continue to receive your Duke Energy utility bills Additionally, if you receive separate utility bills for gas, water, or sewage, those bills from your Duke Energy (and other utilities) will continue to come in the mail.

If you’re curious, here’s how the process works:

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Your Duke Energy bill is sent directly to Arcadia Power.

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We email you a statement that includes your utility bill charge, your clean energy and overall energy usage, and savings credits or charges from any Arcadia Power programs you are enrolled in.

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Three days after we send your statement, we charge the payment method you provided to make sure your electric bill is paid on time, every time. And since you’re set up for autopay, you won’t need to do a thing.

Security

We take security and privacy seriously, and offer bank-level security with PCI-DSS compliance for your payments which is the most stringent level of certification available in the payment industry.

Certifications & affiliations

We are a Green America certified Gold member, accredited by the BBB, and a member of the two leading renewable energy associations AWEA and SEIA.

Plus, enjoy these extra free perks

Automatic savings

Save every month on your bills with our Smart Rate, Community Solar and Home Efficiency programs.

Renewable energy

We reduce your impact by purchasing renewable energy credits on your behalf from wind and solar farms at no extra cost.

Energy dashboard

Track your bills, impact and savings with your personalized energy dashboard.

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